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Refund Policy

At Dollar Dokan, we prioritize customer satisfaction and strive to provide a transparent and reliable currency exchange platform. Please take a moment to review our refund policy below:

1. Refund Eligibility:

  • Refunds are applicable only in cases where there has been an overcharge or error in the currency exchange process.
  • Refunds are not applicable for changes in market rates or fluctuations in currency values after a transaction has been completed.

2. Reporting Issues:

  • To request a refund, users must promptly report any discrepancies or issues with their transaction by contacting our customer support team at [your support email or phone number].
  • Provide relevant details, including transaction ID, date, and a clear description of the issue.

3. Processing Time:

  • Refund requests will be processed within [number] business days upon verification of the reported issue.

4. Method of Refund:

  • Refunds will be issued through the original payment method used for the transaction.
  • If the refund is not possible through the original payment method, alternative arrangements will be made with the user.

5. Currency Exchange Rate Changes:

  • Dollar Dokan is not responsible for any losses incurred due to changes in currency exchange rates after the completion of a transaction.

6. Contact Us:

  • For any refund-related queries or concerns, please reach out to our customer support team at [your support email or phone number].

Note: Dollar Dokan reserves the right to update or modify this refund policy at any time. Users are encouraged to review this policy periodically for any changes.

Thank you for choosing Dollar Dokan for your currency exchange needs. We value your trust and are committed to providing a secure and customer-friendly platform.

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